Privacy Policy

Elvana’s Homesteading Website: https://elvanahomesteading.com Last updated: 8 July 2026

1. Introduction

Elvana’s Homesteading (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, purchase our products, book our classes, or otherwise interact with us.

We process personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa. Where visitors from other jurisdictions use our website, we endeavour to also respect applicable international privacy principles, including those of the EU General Data Protection Regulation (“GDPR”).

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy.

2. Who We Are (Responsible Party)

For the purposes of POPIA, the “responsible party” is:

    • Business name: Elvana’s Homesteading [replace with registered business name if applicable]
    • Location: Pretoria, Gauteng, South Africa
    • Email: [contact email]
    • Phone / WhatsApp: [phone number]
    • Information Officer: [name of Information Officer — for a sole proprietor, this is typically the owner]

3. Information We Collect

We may collect the following categories of personal information:

Information you provide directly:

    • Name and surname
    • Email address
    • Phone number (including WhatsApp)
    • Delivery or billing address (when you place an order)
    • Payment-related information (processed by our third-party payment providers — we do not store full card details)
    • Class booking details, including dietary requirements or allergies you choose to share
    • Any information you include in messages, enquiries, reviews, or comments

Information collected automatically:

    • IP address, browser type, and device information
    • Pages visited, time spent on the site, and referral source
    • Cookies and similar technologies (see Section 8)

We do not knowingly collect special personal information (such as health, religious, or biometric information) unless you voluntarily provide it (for example, disclosing an allergy when booking a cooking class), in which case we use it only for that purpose.

4. How We Collect Information

We collect personal information when you:

    • Fill in a contact or enquiry form on our website
    • Place an order for products
    • Book or attend a class or workshop
    • Subscribe to our newsletter or mailing list
    • Contact us via email, phone, WhatsApp, or social media
    • Browse our website (automatically, via cookies and analytics)

5. How We Use Your Information

We use your personal information to:

    • Respond to enquiries and provide customer support
    • Process and fulfil orders, including delivery and payment
    • Manage class bookings and communicate class details
    • Send you newsletters, updates, or promotional content (only where you have opted in; you may unsubscribe at any time)
    • Improve our website, products, and services
    • Comply with legal and regulatory obligations (e.g. tax and accounting requirements)
    • Protect against fraud and misuse of our website

We will only process your personal information where we have a lawful basis to do so, including your consent, the performance of a contract with you, compliance with a legal obligation, or our legitimate interests (where these do not override your rights).

6. Sharing of Information

We do not sell, rent, or trade your personal information. We may share it only with:

    • Service providers who assist us in operating our business, such as web hosting providers, payment processors, courier and delivery services, and email/newsletter platforms — strictly to the extent necessary for them to perform their services
    • Legal authorities, where required by law, court order, or to protect our legal rights

Where our service providers process personal information on our behalf, we require them to maintain appropriate confidentiality and security measures.

7. Cross-Border Transfers

Some of our service providers (for example, website hosting or email platforms) may store or process information on servers located outside South Africa. Where this happens, we take reasonable steps to ensure your information is protected to a standard consistent with POPIA.

8. Cookies

Our website uses cookies and similar technologies to make the site function properly, remember your preferences, and understand how visitors use the site (analytics). You can manage or disable cookies through your browser settings, though some parts of the website may not function correctly without them.

[If you use Google Analytics, Facebook Pixel, or similar tools, name them here.]

9. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, damage, unauthorised access, or unlawful processing. These include secure hosting, access controls, and the use of reputable third-party payment processors. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

If we become aware of a data breach that affects your personal information, we will notify the Information Regulator and affected individuals as required by POPIA.

10. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law (for example, financial records must be retained for tax purposes). When your information is no longer needed, we will delete or de-identify it.

11. Your Rights

Under POPIA (and, where applicable, the GDPR), you have the right to:

    • Be informed about how your personal information is used
    • Request access to the personal information we hold about you
    • Request correction or updating of inaccurate or incomplete information
    • Request deletion of your personal information, subject to legal retention requirements
    • Object to the processing of your personal information
    • Withdraw consent at any time (where processing is based on consent)
    • Opt out of direct marketing at any time
    • Lodge a complaint with the Information Regulator

To exercise any of these rights, please contact us using the details in Section 2. We may ask you to verify your identity before acting on a request.

Information Regulator (South Africa) Email: enquiries@inforegulator.org.za Website: https://inforegulator.org.za

12. Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from children without the consent of a parent or guardian. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

13. Third-Party Links

Our website and social media pages may contain links to third-party websites (such as Facebook or WhatsApp). We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Elvana’s Homesteading Email: elvana@elvanahomesteading.com, Pretoria, South Africa